The Rights of the Individual - Enquiries and Complaints Hotline

Equal Opportunities

Complaint Statistics relating to Sexual Orientation and Gender Identity

(for the period 1 July 2006 – 30 June 2007)

1. Number of Complaints

Complaints Received	21
Complaints carried forward from last year	--
Total no. of complaints handled	21**

** Included 19 complaints about the decision of BA in respect of a TV programme concerning matters relating to homosexuality received in January and February 2007.

2. Status and Results of Complaints Handled
(as at 30 June 2007)

Awaiting Complainants to Substantiate the Cases	--
Complaints Being Handled	--
Not Pursuable	--	Complainants did not want to continue	--
		Lack in Substance	2
		No response from complainants	--
		No response from respondents	--
		Others	--
Completed	19***
Total	21

*** BA has replied directly to 7 complainants and the Unit has relayed BA's response to the remaining 12 complainants. The Unit has not received any follow-up request from the complainants to date.

3. Classification of Complaints Completed / Not Pursuable

Nature	No. of Complaints
Government Departments / Public Bodies	19
Goods / Facilities / Services	--
Recruitment / Employment	--
Education	--
Offensive Behaviors (verbally or in written format)	1
Media	1
Accommodation / Building Management	--
Others	--
Total	21

The Rights of the Individual - hotline_resultser_new

Equal Opportunities

Complaint Statistics relating to Sexual Orientation and Gender Identity