The Rights of the Individual - Enquiries and Complaints Hotline

Equal Opportunities

(for the period 1 July 2009 – 30 June 2010)

1. Number of Complaints

Complaints Received	5
Complaints carried forward from last year	2
Total no. of complaints handled	7

2. Status and Results of Complaints Handled
(as at 30 June 2010)

Awaiting Complainants to Substantiate the Cases	--
Complaints Being Handled	3
Not Pursuable	2	Complainants did not want to continue	--
		Lack in Substance	--
		No response from complainants	1
		No response from respondents	1
		Others	--
Completed	2
Total	7

3. Classification of Complaints Completed / Not Pursuable

Nature	No. of Complaints
Government Departments / Public Bodies	--
Goods / Facilities / Services	1
Recruitment / Employment	2
Education	--
Offensive Behaviors (verbally or in written format)	1
Media	--
Accommodation / Building Management	--
Others	--
Total	4