Complaint Statistics relating to Sexual Orientation and Gender Identity
(for the period 1 July 2006 – 30 June 2007)
1. Number of Complaints
|
Complaints Received
|
21
|
|
Complaints carried forward from last year
|
--
|
|
Total no. of complaints handled
|
21**
|
** Included 19 complaints about the decision of BA in respect of a TV programme concerning matters relating to homosexuality received in January and February 2007.
2. Status and Results of Complaints Handled
(as at 30 June 2007)
Awaiting Complainants to
Substantiate the Cases
|
--
|
|
Complaints Being Handled
|
--
|
|
Not Pursuable
|
--
|
Complainants did not want to continue
|
--
|
|
Lack in Substance
|
2
|
|
No response from complainants
|
--
|
|
No response from respondents
|
--
|
|
Others
|
--
|
|
Completed
|
19***
|
|
Total
|
21
|
*** BA has replied directly to 7 complainants and the Unit has relayed BA's response to the remaining 12 complainants. The Unit has not received any follow-up request from the complainants to date.
3. Classification of Complaints Completed / Not Pursuable
|
Nature
|
No. of Complaints
|
|
Government Departments / Public Bodies
|
19
|
|
Goods / Facilities / Services
|
--
|
|
Recruitment / Employment
|
--
|
|
Education
|
--
|
|
Offensive Behaviors (verbally or in written format)
|
1
|
|
Media
|
1
|
|
Accommodation / Building Management
|
--
|
|
Others
|
--
|
|
Total
|
21
|
|
