Gender Identity and Sexual Orientation Unit Statistics of Enquiries and Complaints Hotline
(for the period 1 July 2010 – 30 June 2011)
1. Number of Enquiries / Views
Within the Unit's purview
Beyond the Unit' s purview
Total
Enquiries
23
1
24
Views
710*
0
710
Total
733
1
734
*Included 708 emails with the same content, expressing dissatisfaction on the speaker arrangement of a talk organised by the Social Welfare Department for its social workers.
2. Number of Complaints
Complaints Received
4
Complaints carried forward from last year
3
Total no. of complaints handled
7
3. Status and Results of Complaints Handled
Awaiting Complainants to Substantiate the Cases
--
Complaints Being Handled
2
Not Pursuable
3
Complainants did not want to continue
--
Lack in Substance
--
No response from complainants
3
No response from respondents
--
Others
--
Conciliated
2
Conciliation Not Successful
--
Total
7
4. Classification of Complaints Handled
Nature
No. of Complaints
Government Departments / Public Bodies
1
Goods / Facilities / Services
3
Recruitment / Employment
2
Education
--
Offensive Behaviors (verbally or in written format)