Gender Identity and Sexual Orientation Unit Statistics
of Enquiries and Complaints Hotline
(for the period 7 July 2005 – 30 June
2006)
1. Number of Enquiries
Within the Unit's purview
Beyond
the Unit' s purview
Total
Enquiries
171
7
178
Views
19
1
20
Total
190
8
198
2. Number of Complaints
Complaints Received
5*
Complaints carried
forward from last year
--
Total
no. of complaints handled
5
*One complaint was jointly lodged by 327 individuals.
3. Status and Results of Complaints Handled
Awaiting Complainants to Substantiate the Cases
--
Complaints Being
Handled
--
Not
Pursuable
4
Complainants did not want to continue
--
Lack in Substance
3
No response from complainants
--
No response from respondents
--
Others
1**
Conciliated
1
Conciliation
Not Successful
--
Total
5
** The complainant
failed to identify the complainee and the complaint was considered "not pursuable".
The Unit later sought clarification from a government department. The complainant
satisfied after clarification with the department and the follow up actions were
completed.
4. Classification of Complaints Handled
Nature
No. of Complaints
Government
Departments / Public Bodies
--
Goods / Facilities
/ Services
1
Recruitment / Employment
--
Education
--
Offensive Behaviors
(verbally or in written format)